UX & Visual Designer
Microsoft Corporation
2010
UX & Visual Design
Simplify the experience of upgrading a Windows PC, which, in prior releases, spanned 4 separate experiences and required nearly 75 steps, to increase user success and satisfaction.
Storyboard, prototype, and iterate solutions that combine all the necessary steps to upgrade a Windows PC into one, step-by-step process. Extra time was spent in usability labs to ensure we perfected the flow and captured users' reactions and feedback.
In addition to users succeeding in Setup tasks during three usability studies, when asked to reflect on their experience, participants consistently under-estimated how many steps they believed the process required. Several novice users even increased their self-rated technical competence as a result.
Design Playbooks I co-created to teach and lead ideation
Storyboard example, used to begin solving the experience